Terms of service

Terms of Service

Last Updated: 27 August 2026

Welcome to Astrap. These Terms of Service govern your access to and use of our website, products, services, and online store.

By accessing our website, placing an order, or purchasing any product from Astrap, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Shipping Policy and Return, Replacement & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. General Conditions

Astrap reserves the right to update, modify, or replace these Terms of Service at any time by posting the updated version on our website.

It is your responsibility to review this page periodically. Your continued use of our website or purchase of products after any changes are posted constitutes acceptance of the updated terms.

2. Products & Product Information

We make reasonable efforts to display our products, images, descriptions, specifications, features, and prices as accurately as possible.

However:

  • Product images may appear slightly different depending on your device or screen settings.

  • Product specifications may change without prior notice.

  • Availability may vary from time to time.

  • We reserve the right to discontinue any product at any time.

  • We reserve the right to limit the quantity of products available for purchase.

We do not guarantee that every product description, image, or other content on the website will always be completely accurate, current, or error-free.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

Astrap reserves the right to correct pricing errors, product information errors, or other inaccuracies.

If an order has been placed at an incorrect price due to an obvious technical or pricing error, Astrap may contact the customer regarding the order and may cancel the order where appropriate.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance and availability.

Astrap reserves the right to:

  • Accept or reject an order.

  • Cancel an order where necessary.

  • Limit quantities.

  • Request additional information for order verification.

  • Cancel orders suspected of fraudulent or unauthorized activity.

If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund terms.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

  • Full name

  • Mobile number

  • WhatsApp number

  • Email address

  • Complete delivery address

  • PIN code

  • Payment information, where applicable

Astrap will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Payment

Customers are responsible for providing valid payment information and completing payment for their order using the payment methods available at checkout.

For Cash on Delivery orders, the customer agrees to pay the full order amount to the delivery agent at the time of delivery.

Repeated refusal or failure to accept Cash on Delivery orders may result in restrictions on future COD orders.

7. Shipping & Delivery

Orders are normally delivered within 5โ€“7 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Customer location

  • Courier service

  • Weather conditions

  • Public holidays

  • Operational delays

  • Incorrect address information

  • Other circumstances beyond Astrap's reasonable control

Once an order is dispatched, tracking information will be provided through WhatsApp.

Customers should ensure that their registered mobile/WhatsApp number is active and accessible.

For more information, please refer to our Shipping Policy.

8. Return & Replacement

Returns are accepted only in accordance with our Return, Replacement & Refund Policy.

Damaged or Missing Items

Returns or claims for damaged or missing products must be reported within 24 hours of delivery.

An unboxing video is mandatory for damage or missing-item claims.

The unboxing video should clearly show the unopened parcel, shipping label, complete opening process, product, and any damage or missing item.

Without a valid unboxing video, Astrap may not be able to approve the claim.

3-Day Replacement

If a product is not working properly, the customer may be eligible for replacement within 3 days of delivery, subject to inspection and approval.

The customer is normally required to send the product to our provided address at their own expense.

If Astrap arranges the return shipment at the customer's request, a โ‚น200 return shipping charge will apply.

9. Warranty

Warranty coverage, where applicable, is subject to the individual product's warranty terms.

For an eligible warranty claim:

  • The customer must contact Astrap within the applicable warranty period.

  • The product may need to be sent to our provided address for inspection.

  • The customer is responsible for sending the product unless otherwise agreed.

  • A โ‚น200 replacement/service charge may apply where replacement is approved.

  • Warranty claims are subject to inspection and verification.

Warranty does not normally cover damage caused by misuse, accidents, improper handling, unauthorized modifications, liquid damage, physical damage, or normal wear and tear.

10. Non-Returnable Situations

Astrap may reject a return or replacement request where the issue is caused by:

  • Customer misuse or negligence.

  • Accidental or physical damage after delivery.

  • Unauthorized modification or repair.

  • Normal wear and tear.

  • Improper use of the product.

  • Missing accessories or components caused by the customer.

  • Claims submitted after the applicable claim period.

  • Damage claims without the required unboxing video.

  • Change of mind or personal preference.

11. Refunds

Refunds are handled according to our applicable Return, Replacement & Refund Policy.

A refund is not automatically available simply because a customer changes their mind or no longer wants the product.

Where a refund is approved, the method and processing time may depend on the original payment method and payment provider.

12. Cancellation of Orders

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a dispatched order is refused or returned to Astrap, applicable shipping, return, or handling charges may apply.

13. Return-to-Origin (RTO)

An order may be returned to Astrap if:

  • The customer refuses delivery.

  • The customer is unavailable for repeated delivery attempts.

  • The address is incorrect or incomplete.

  • The customer does not accept the parcel.

  • Delivery cannot be completed for reasons attributable to the customer.

If a parcel is returned to Astrap, additional charges may apply for reshipping the order.

14. Website Use

You agree to use the Astrap website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.

  • Attempt to gain unauthorized access to the website.

  • Interfere with website security or operation.

  • Copy or misuse website content without permission.

  • Submit false or misleading information.

  • Use the website in a way that violates applicable laws.

Astrap reserves the right to restrict or terminate access to the website where misuse is suspected.

15. Intellectual Property

All content available on the Astrap website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Videos

  • Other original materials

may be owned by or licensed to Astrap and may not be copied, reproduced, modified, distributed, or used commercially without prior permission.

16. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, communication services, or other technology providers.

Third-party services may have their own terms and conditions.

Astrap is not responsible for the independent policies, terms, or actions of third-party service providers, except where required by applicable law.

17. Errors & Website Availability

We make reasonable efforts to keep our website available and accurate.

However, Astrap does not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical issues.

  • Completely accurate or up to date.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, security, or other operational reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Astrap shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. Customer Responsibility

Customers are responsible for:

  • Providing accurate order information.

  • Accepting delivery of their orders.

  • Using products according to their intended purpose and instructions.

  • Following applicable warranty and return procedures.

  • Providing required evidence for damage or missing-item claims.

  • Reviewing the applicable policies before purchasing.

20. Communication

By placing an order with Astrap, you agree that we may contact you regarding your order, including order confirmation, dispatch information, tracking updates, delivery information, and customer support matters.

Tracking information may be provided through WhatsApp.

For support:

WhatsApp: 9270990654
Email: support@astrap.in

21. Privacy

Your use of our website and submission of personal information is also subject to our Privacy Policy.

We may collect and use information necessary to process orders, arrange delivery, provide customer support, communicate with customers, and operate our website, in accordance with our applicable privacy practices and laws.

22. Changes to These Terms

Astrap may update these Terms of Service from time to time.

Any updated version will be posted on this page with the revised date.

Your continued use of the website or purchase of products after the updated terms are posted means that you accept the updated Terms of Service.

23. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws of India, subject to any mandatory consumer protection or other legal rights applicable to the customer.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

24. Contact Us

If you have any questions regarding these Terms of Service, your order, shipping, returns, replacements, or warranty, please contact us:

Astrap
Email: support@astrap.in

By using our website or placing an order with Astrap, you acknowledge that you have read and agreed to these Terms of Service and our other applicable store policies.