Refund policy

Refund, Replacement & Warranty Policy

At Astrap, every product is checked and quality-tested before dispatch. We make reasonable efforts to ensure that the product you receive is in working condition and matches your order.

1. No Return / Refund

We currently do not offer returns or refunds for products once the order has been delivered.

If you receive a product that is damaged, defective, or not working, you may request a replacement according to the terms below.

2. 3-Day Replacement Policy

If your product arrives damaged, defective, or is not working properly, you must contact us within 3 days of delivery.

To request a replacement:

  • Contact us through our official support email.

  • Provide your Order ID and details of the issue.

  • We may request photos or videos demonstrating the issue.

  • The product must be returned in its original condition with the available accessories and packaging, where applicable.

  • Once the product is received and inspected, the replacement will be processed if the issue is covered under this policy.

  • A โ‚น250 replacement/processing charge is applicable for replacement requests made under the 3-day replacement period.

3. 6-Month Astrap Warranty

All products sold by Astrap come with a 6-month warranty provided by Astrap.

The warranty applies to manufacturing or functional defects subject to verification and inspection.

Warranty claims must be submitted through our official customer support.

Important: The warranty is provided only by Astrap. There is no warranty or service support provided by the original brand, official brand service centre, or official brand store.

4. Product Branding & Disclosure

Products sold on our website are sold under the Astrap brand and may be clone / first-copy / replica products, as specifically disclosed on the respective product page.

These products are not original products manufactured or officially supported by the respective original brand unless expressly stated otherwise.

Any warranty, replacement, or after-sales support mentioned on our website is provided solely by Astrap.

5. Warranty Claim Process

For warranty-related issues, contact:

Email: support@astrap.in

Please include:

  • Order ID

  • Customer name

  • Contact number

  • Description of the issue

  • Photos/videos of the product or issue, if requested

Our support team generally responds within 24โ€“48 hours.

6. Inspection & Approval

All replacement and warranty claims are subject to inspection and approval by Astrap.

A replacement may not be approved where the issue is caused by misuse, physical damage, liquid damage, unauthorized modification/repair, accidental damage, or normal wear and tear.

Astrap reserves the right to determine whether a reported issue is covered under the applicable replacement or warranty terms.